Return & Shipping
Thank you for shopping with The Naari. We want you to be completely satisfied with your purchase of ethnic sarees from our online store. Our Return Policy outlines our procedures for returns, exchanges, and refunds. Please carefully review this policy to understand your rights and responsibilities.
1. Return Eligibility
We accept returns under the following conditions:
- You have received a defective or damaged product.
- The product you received is different from what you ordered.
- You are not satisfied with your purchase and would like to make a return within the specified return period.
- Remember these are the handicraft items, so loosing threads are natural in few items. So these will not count in defective item.
2. Return Period
You must initiate a return request within [number of days] days from the date of delivery. Please contact our customer support team to start the return process.
3. Return Procedure
To request a return, please follow these steps:
a. Contact our customer support team via email or phone, providing your order number, a description of the issue, and clear photographs of the defective or damaged product, if applicable.
b. Our customer support team will review your request and provide you with instructions on how to return the product.
c. Please ensure that the product is in its original condition, including all tags, labels, and packaging. We may not accept returns for products that have been worn, altered, or damaged.
d. Ship the product to the address provided by our customer support team, using a secure and trackable shipping method. You are responsible for the cost of return shipping.
4. Refund or Exchange
Upon receiving and inspecting the returned product, we will offer one of the following options:
a. Refund: If you choose a refund, the purchase price (excluding shipping costs) will be refunded to your original payment method.
b. Exchange: If you prefer an exchange, we will replace the product with an identical or similar item of equal value. If the replacement item costs more, you will be responsible for the price difference. If it costs less, we will refund the difference.
5. Non-Returnable Items
The following items are not eligible for return:
- Products that have been worn, altered, or damaged.
- Products without their original packaging or tags.
- Custom or made-to-order products.
- Items not returned within the specified return period.
Shipping Policy for The Naari – Ecommerce Website Selling Ethnic Sarees Online
1. Shipping Methods
We offer various shipping methods to ensure you receive your products in a timely manner. The available options and their associated costs will be displayed during the checkout process. The estimated delivery times may vary based on your location and the chosen shipping method.
2. Shipping Charges
Shipping charges are calculated based on the destination, weight, and dimensions of your order, as well as the chosen shipping method. You will be provided with the exact shipping cost during the checkout process before confirming your purchase.
3. Order Processing Time
We strive to process and ship orders as quickly as possible. Orders are typically processed within 3-7 Days from the date of purchase. However, please note that during peak seasons or special promotions, order processing may take longer.
4. Tracking Your Order
Once your order has been shipped, you will receive a tracking number that you can use to monitor the status of your delivery. You can track your order by visiting the designated carrier’s website.
5. International Shipping
We offer international shipping to various countries. Please note that international orders may be subject to customs duties, taxes, and fees, which are the responsibility of the recipient.
If you have any questions or need further assistance regarding our Return or Shipping Policy, please contact our customer support team at [email address].
Thank you for choosing The Naari. We value your satisfaction and aim to provide you with an exceptional shopping experience for ethnic sarees.